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COVID-19 Hotel Cleaning Standards

Baymont by Wyndham Greenwood is following “Safe Stay,” an industry-wide initiative launched by the American Hotel & Lodging Association (AHLA) in accordance with guidance issued by public health authorities, including the Centers for Disease Control, focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.

The safety of our guests and team members remain our highest priority. With that in mind, we made adjustments to some of our amenities.

  • We have suspended our continental breakfast and introduced a grab and go breakfast alternative.
  • Our outdoor pool, fitness center, and business center are temporarily closed.

Cleaning Products and Protocols: We work with our suppliers to make sure our hotel is using virus-killing products approved by the EPA as well as the protective equipment needed for their operations. Our hotel uses cleaning products and protocols such as:

  • Guest Rooms: Cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard non-porous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, and flooring. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements.
  • Public Spaces: Cleaning and disinfecting shall be frequent (multiple times per day) with an emphasis on frequent contact with hard non-porous surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, vending machines, ice machines, room keys and locks, ATMs, escalator and stair handrails, gym equipment, pool seating and surrounding areas, dining surfaces, and all seating areas.

Employee Health and Knowledge: Hotel employees are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Cleaning: If not wearing protective gloves, all employees shall follow CDC guidance regarding handwashing. When possible, employees shall wear gloves for added protection and sanitation efforts. Proper hand hygiene, in accordance with CDC guidelines, should be followed prior to and after removing the gloves.
  • COVID-19 Training: All employees shall receive COVID-19 safety and facility sanitation protocols training recommendations from the CDC with more comprehensive training, consistent with the CDC, for employees with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, Security, Valet/Door/Bell Services, and Maintenance/Engineering.
  • Personal Protective Equipment (PPE): CDC recommendations along with federal and local government regulations shall dictate appropriate PPE to be worn by employees. PPE, along with appropriate training for use and disposal, shall be made available to any employee upon request.

For the most updated information, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.